Auctiva Emporium

  • About Our Business

    About Us:
    “The Swagmans Den”
    WE ASK THAT YOU CONTACT US FIRST BEFORE LEAVING NEGATIVE FEEDBACK. WE AIM TO PLEASE OUR CUSTOMERS ALWAYS.
    • Full email support is available to all our customers. Our aim is to reply to all emails within 24 hours. Please ensure the spam filter of your email provider does not block emails from eBay or our email provider.
    • To contact us, please use the “Ask a question” link at the top of this page.
    • We are a New Company starting out. We are Registered with the Tax Office with an ABN: 92901285834 to prove we are here for the long haul, and not a fly by night company. WE ARE NOT DROPSHIPPERS. Currently we have limited stock, some stock on order, arriving soon, however over the coming months we will grow immensely to offer products from various categories ie: Clothes, Bags, Toys, Video Games to mention a few. We will be offering Brand Names also.
    General Information
    Payment:
    • PayPal, Bank Transfer, Internet Banking – When making payment please ensure that your eBay ID is in the Payment Reference. Without your ID we have no idea what is going on and this slows down the whole procedure. Delaying Delivery.
    • Items will be dispatched after your payment has been received. You will be sent full shipping details to your email address.
    Delivery:
    • Paid items are dispatched - Monday, Wednesday & Friday.
    • We DO NOT post to P.O. BOXES.
    • Shipped via Australia Post unless requested and paid for otherwise.
    • Delivery times are guidelines only and on rare occasions (out of our control) delivery may take slightly longer than normal.
    • We do offer combined postage, so please contact us.
    Terms and Conditions:
    • Please read carefully before bidding/buying.
    • Only bid/buy if you intend to pay. Non payers will be reported to eBay.
    • We will send orders to the address provided with your payment. Please ensure your eBay addresses are correct when checking out to ensure your order is processed without delay.
    • Pictures are for illustration purposes only and the actual retail case may vary slightly.
  • Our Business Policies and Services

    Shipping:
    PLEASE READ THE FOLLOWING BEFORE BIDDING:
    The total postage cost includes packaging and posting. If you have any problems whatsoever please CONTACT me FIRST before leaving Negative feedback and I will endeavour to rectify the problem. Please be sure to ask questions prior to bidding as there are no refunds unless the item is D.O.A. We endeavour to be as accurate with descriptions as possible.
    Shipping & Payment
    Buyer pays all postage costs. We will ship item within 2 days of payment being received & cleared. Please allow between 2- 6 working days for the article to arrive. Once we have mailed the item to you we are not responsible for items that do not arrive due to postage loss unless you have requested and paid for registered post upfront.
    Please Note: International Buyers-
    Import duties, taxes and charges are not included in the item price or postage charges. These charges are the buyer’s responsibility.
    Policies:
    Returns
    We do have a 7 day return policy on items which are D.O.A.
    Or meet the criteria stated below (Australian Consumer Law).
    Please notify us As Soon As Possible to avoid complications.
    (You have 7 days from the Date of Purchase)
    Sorry but we do not do exchanges because off mistakes made
    Whilst purchasing ie: wrong colour, change of mind etc..
    Payment Methods:
    • PayPal
    • PayPal
    Tax Information: