Auctiva FAQ - Most Commonly Asked

How do I create a new listing?

With our Multi-Channel 1-Page Lister, creating new listings is fast and easy. Simply go to the 1-Page Lister and activate the marketplace toggles in which you want to post the product to. If you switch the toggle from "Draft" to "Activate", visual queues will appear, highlighting the required product information you need to fill out before you can post that product to that specific channel. Check out our full tutorial here for step-by-step instruction and example images on how to create a new listing.
Which marketplaces are integrated into Auctiva Multi-Channel?
Auctiva currently offers the following channel integrations:
1. Amazon US
2. eBay US
Can someone help me set up my Auctiva account?

Yes. You can contact us anytime if you need assistance. Or attend one of our free webinars to see live demonstrations on how to set up and get the most out of your account.
What happens if I do not choose a plan before my Free Trial ends?
If you do not put a payment method on file and pick a plan before your trial ends, your account will default to the Free Tools plan and you will lose access to the following features:
1. Posting and editing via Auctiva
2. Auto-Synced Quantity
3. Reporting Dashboard
4. The SEO Tool and more
You will not be charged until your free trial is over, however we suggest you put a payment method on file and pick your plan before your Free Trial is up to ensure uninterrupted services. Checkout our monthly plans here to find the one that’s right for you.
How much does Auctiva Multi-Channel cost?

Unlike other providers, our affordable multi-channel selling solutions are designed to scale with your business and are solely based off of your active SKU count and the number of channel integrations you want access to. After your 30-Day Free Trial is over, monthly plans start as low as $24.95 a month! You can checkout all of our plan options here.
What is a SKU and how do I know how many of them I have?

The acronym SKU simply stands for Stock Keeping Unit; it’s a unique identifier that sellers can define in order to help keep track of their inventory. A SKU is generally unique for each seller as it’s defined by the seller themselves.

Each listing has the ability to contain a SKU. If a listing does not have a SKU defined, our system assumes this a unique SKU and will count it towards your plan’s limit. On the contrary, if you have a listing on eBay and a listing on Amazon that contain the exact same SKU, that would only be counted as 1 active SKU.

Additionally, as our system uses SKUs in order to sync quantities, we will automatically generate a SKU if your listing does not already have one. After you’ve linked your selling accounts to Auctiva, you can easily see how many unique SKUs you have by viewing the “Total Active SKUs” report on your Auctiva Dashboard.
My active SKU count fluctuates often, will that affect my monthly bill?

Only if your active SKU count exceeds the limit for the plan you’re currently on will it effect your future bill. When you exceed your plan's SKU limit, you’ll be transitioned to the plan that supports that volume of SKUs and those fees will be reflected on your next month’s invoice.
How do I transfer my listings to Auctiva?

It’s easy. Once you've linked your selling accounts to Auctiva, all of your listings are automatically imported. Then once your products have finished importing into your Auctiva account, you’ll receive an email informing you the import has completed.
What happens when I get a sale? Is the quantity updated across all channels, and how fast?

Yes. If you have the Auto-Synced Quantity setting enabled and that product SKU is also listed on another channel, the quantities will be synchronized. Meaning, the quantity available will be updated across all linked channels whenever a sale or an edit occurs. Synchronization generally occurs within a couple of minutes, however it's possible the sync may take up to 15 minutes to complete.
Is there a mobile app I can use?

Available for both iOS and Android devices, the Auctiva Image App allows you to capture new photos, edit and bulk upload images directly from your mobile device into your Auctiva account. At this time, there is not a listing app available.
How do I add and update my payment method?

We accept PayPal, Visa and Mastercard. You can add or edit your payment method anytime from your Payment Method page.
How do I contact someone if I need help or have questions?

You can contact our Customer Support Team by email Mon. - Fri. 9am - 6pm PT and they’ll be glad to help. Additionally we invite you to register for a free Auctiva 101 Webinar where you’ll receive a live tour of an Auctiva Multi-Channel account as well as feature demonstrations.