Billing
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How do I pay my bill?
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You will be required to place a credit card or PayPal billing agreement on file when you sign up for a paid plan, which will be charged automatically for any fees associated with your account. You will be billed 3 business days after your invoice has been generated each billing cycle.
If you would prefer to make a manual payment with PayPal or a different credit card, follow these instructions:
- Hover your mouse over the "My Account" tab and click on "My Invoices" link. Review your charges.
- Scroll down the page and click on the "Make a payment for this invoice" link.
- Fill in the "Payment Amount" area.
- Choose the desired option under "Payment Method".
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Click on the "Make Payment" button. If you chosen the PayPal payment method you'll be redirected to PayPal's web site. Follow the instructions on PayPal's web site to complete the
transaction.
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When will I be billed?
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All Auctiva users who subscribe to monthly plans will be on the same billing cycle, to follow full calendar months. The billing cycle cut-off date/time is 23:59:59 PT on the last day of each month (e.g. Dec. 31, April 30, etc.).
Typically, on the first business day of each month, we will create an invoice for your account, comprising any incidental charges for the previous billing cycle as well as the monthly plan fees for the invoice month. For example, your September invoice will be generated on the first business day in September and include any plan overage charges or Auctiva Shipping Insurance charges incurred in August as well as your monthly plan fee for September.
On the other hand, all prepaid annual plans are billed for immediately upon selection and will automatically renew on the selection day, the appropriate number of years later. For example, if you purchased a two-year prepaid plan on September 10, 2015, it will automatically renew on September 10, 2017. However, any incidental charges will still be assessed during our standard monthly billing cycles.
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How do I place a credit card on file?
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You can place a VISA or Mastercard on file for automatic billing by doing the following:
- Hover your mouse over the "My Account" tab and click on the "My Payment Method" link.
- Click on the "Edit Credit Card Information" button.
- Enter your credit card information and click on the "Save Settings" button.