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Prompt Shipping Gets 5-Star Treatment

eBay's latest change shows good intentions, but falls short.

by Auctiva.com staff writer

- Sep 21, 2010

Free Shipping to Earn Automatic 5 Stars

eBay sets new default DSR score for shipping cost.

by Auctiva.com staff writer

- Aug 27, 2010

How to Escape a Hostage Situation

Tactical advice for dealing with 'feedback terrorists.'

by Danna Crawford

- May 14, 2010

eBay Closes Feedback Group

Lack of activity on the discussion board blamed.

by Auctiva.com staff writer

- Sep 15, 2009

5 Mistakes That Could Cost You Money

To ensure 5-star customer satisfaction, think like a buyer.

by Janelle Elms

- Jun 18, 2009

Getting the Feedback You Deserve

Invest in customer satisfaction to improve your DSR returns.

by Dennis L. Prince

- May 01, 2009

Profile of a DSR Maestro

A model for improving your eBay seller ratings

by Brad and Debra Schepp

- Oct 15, 2008

I Totally Blew It! Now What?

How to save your eBay reputation after you've made a mistake

by Auctiva.com staff writer

- Oct 17, 2008

Maintaining Your DSR Health

Best practices to ensure high DSR marks

by Dennis L. Prince

- Aug 27, 2008

Keeping Your DSRs in the 5-Star Zone

eBay's new feedback system makes quality customer service a must.

by Brad and Debra Schepp

- Aug 19, 2008

DSRs: Making Them Work for You

Tips for dealing with eBay's 5-star rating system

by Brad and Debra Schepp

- Jul 02, 2008

Handling Negative Feedback

What to do when a customer gives you a bad review

by Auctiva.com staff writer

- Apr 24, 2008

Facilitating Fabulous Feedback

How to build a solid reputation as an eBay seller

by Auctiva.com staff writer

- Mar 07, 2008