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customer service

Customer Service: Satisfying the Internal Customer

What I learned working at the library, Part 3.

by Brad and Debra Schepp

- Oct 09, 2012

Customer Service: Pleasing the Impossible Customer

What I learned working at the library, Part 2

by Brad and Debra Schepp

- Oct 02, 2012

Customer Service: Keeping Them Happy Day In, Day Out

What I learned working at the library, part 1

by Brad and Debra Schepp

- Sep 24, 2012

Dealing with Customer Complaints

Here's how to keep your cool, and make the best of a difficult situation.

by Auctiva.com staff writer

- Jun 11, 2012

Rev Up eBay Sales in 2012

Part 1 of an interview with e-commerce maven John Lawson.

by Brad and Debra Schepp

- Jan 10, 2012

The Best and Worst of Online Stores

Holiday survey rates customer satisfaction of top e-retail sites.

by Auctiva.com staff writer

- Jan 03, 2012

Holiday Tips from 'Seasoned' Sellers

Top strategies for keeping the seasonal frenzy under control

by Auctiva.com staff writer

- Dec 05, 2011

Buyer-Seller Disconnect Proves Costly

Retailers could be missing out on millions in online sales.

by Auctiva.com staff writer

- Jun 10, 2011

PayPal Opens Support Center in Arizona

Chandler facility will help customers around the world.

by Auctiva.com staff writer

- Feb 23, 2011

'Tis the Season to Be Jolly, Not Hum-Bug

A few tips to help take the stress out of the holiday hustle and bustle

by Danna Crawford

- Dec 08, 2010

Auctiva Introduces Message Center

New inbox puts announcements and account-specific information in one easy-to-find place.

by Auctiva.com staff writer

- Dec 06, 2010

Study Shows Value of Customer Service

Buyers say they'll pay a premium for a good shopping experience.

by Auctiva.com staff writer

- Oct 20, 2010

PayPal to Expand Customer Support

New Arizona call center will join existing eBay facility.

by Auctiva.com staff writer

- Jul 19, 2010