• EDU Home
• Features
• News
• How-to

customer service

Millennials, Here's How To Start Selling Online

Long-used methods will work for you.

by Dennis L. Prince

- Mar 14, 2016

Personal Expressions

Jewelry biz leads mom to ultimate goal.

by Brad and Debra Schepp

- Nov 13, 2015

Do Damage Control Right

Defuse ticking time bombs.

by Dennis L. Prince

- Oct 08, 2015

Can You Learn From Brick-And-Mortars?

'Yes,' says veteran seller Kathy Terrill.

by Brad and Debra Schepp

- Jul 06, 2015

Keeping Your Promises?

Shoppers expect you to.

by Dennis L. Prince

- May 21, 2015

Should You Offer Live Chat? Part 2

More opinions yield clear response.

by Brad and Debra Schepp

- May 05, 2015

Should You Offer Live Chat? Part 1

Some say 'yes,' others say 'no.'

by Brad and Debra Schepp

- Apr 27, 2015

Expand Your Tribe

E-preneurs share what works for them.

by Brad and Debra Schepp

- Apr 13, 2015

Customer Experience For Dummies

Shoppers are your biggest asset.

by Brad and Debra Schepp

- Feb 02, 2015

Avoid The Post-Holiday Slump

Rev up your business to start 2015 off right.

by Dennis L. Prince

- Jan 07, 2015

Feedback Is Back In Style

Get buyers to share how great you are.

by Dennis L. Prince

- Nov 21, 2014

Retirees Dive Into eBay, Part 2

Sellers attract attention with their sales.

by Brad and Debra Schepp

- Nov 24, 2014

Do You Relate To Shoppers?

Craft the perfect relationship with buyers.

by Dennis L. Prince

- Oct 27, 2014